Here we have another controversial situation where there is some misunderstanding between Samsung and Microsoft that is still to be sorted out. Until that happens, we will all have to keep our fingers crossed while the media is chasing the story and exploring all possible outcomes to the situation.
Like many other OEMs (original equipment manufacturers), Samsung provides its own tools to keep its drivers and third-party pre-installed software up to date. Unlike other OEMs, however, it would seem that Samsung have been incapacitating Windows Update by disabling the option, ‘automatic updates’ by default. And they want to leave it to the discretion of their users to enable it accordingly. As a result, it can badly affect the users’ computers with malware. Windows doesn’t want this occurrence as it affects their interests.
Patrick Barker, a famous reverse engineering and crash-debugging expert, also a Microsoft MVP, published an extract of an online chat he conducted with a Samsung technical support representative, who acknowledged that SW Update turned off Windows Update, but who defended the practice.
“When you enable Windows updates, it will install the Default Drivers for all the hardware on laptop which may or may not work,” the support technician wrote. “For example if there is USB 3.0 on laptop, the ports may not work with the installation of updates. So to prevent this, SW Update tool will prevent the Windows updates.”
Microsoft spokespersons have reacted to the situation assertively. They have affirmed that Window Updates remains a critical component of their security commitment to customers and any modifications or disabling of Windows updates could expose customers to an increase in security risks. However, this issue focuses more towards customer security concerns rather than any other.